FAQs

Animals are welcome in the bar. However, they are not allowed in the property.

Yep 🙂 you will find a hairdryer in every bathroom and a dispenser with shampoo and soap.

The single private room only accommodates one person. They are smaller than the double rooms, so our license for them only allows us to check in one person in the single room. If you are in 2, look for the Double Private Room – Private room for 2 with 1 double bed.

Only if you have PayPal by choosing other payment options, but you will be required a credit card upon arrival as guarantee.

Our reception is open 24/7 you can check-in at any time after 3PM of your arrival day. Just keep in mind we will keep reservations active until 4AM (next morning) before marking it as a No-Show. If you arrive after 4AM (next morning) please let us know in advance so we can keep your reservation active.

Yes, of course 🙂 ask reception when you arrive.

Of course. If you want us to print for you just send us an e-mail and you’ll get your files printed straight away, for free!

Rome: print@yellowsquare.it
Milan: lattuada@yellowsquare.it
Florence: redi@yellowsquare.it

No, an invoice can be issued after the payment of the booking and the check in are done.

The declaration of presence can be requested upon arrival at the reception after the check in.

Of course!
If you arrive before check-in time you don’t have to worry about your bags 🙂
you can leave them for free at reception until you check-in.

Unfortunately we don’t organize mail pick-ups so that’s something you have to arrange it yourself but we’re always here to help you.

We can’t guarantee in advance it will be possible because it depends on the availability at YellowSquare, but we will do our best to put you in the same room if you booked the same dorm type.

Yes, you can have your mail/packages sent here and we’ll hold it until you arrive, please e-mail our reception at

Rome: palestro@yellowsquare.it
Florence: redi@yellowsquare.it
Milan: lattuada@yellowsquare.it

(We only hold mail/packages for a maximum 2 weeks/14 days).

We DO NOT have bed curtains however we provide an extra sheet for free to be used as a curtain. Guests will have to ask for it at Reception.

No, you don’t 🙂

No. Please bring your own padlock to lock your cage or locker. If you do not have one, you can purchase one at reception. The price is €2 (padlock only).

No, Yellow Square is a smoke-free establishment. The only places where you are allowed to smoke are the outdoor designated smoking areas.

Of Course, all of our rooms have air conditioning 🙂

Yes, you can borrow one for free at reception (you will need to leave your passport/ID with us while you use it)

No, we only send reservation confirmation emails

At the moment we don’t organize private shuttles. However, we can give you some instructions to get from the airport to YellowSquare 😉

At YellowSquare linen are always included. Towels are included for private rooms, while for dorms you can bring your own or rent them at reception.

If you rent them you will also receive a Welcome Pack with earplugs and a tote bag you can keep for 1 €.

Yes! The YellowSquare offers great tours and activities every day. You can check them in our webpage yellowsquare.com or Instagram profile.

Nope, YellowSquare doesn’t have a curfew but please be respectful to other guests. Feel free to party at our Bar 🙂

No it doesn’t.

Early check in is not possible, however you might always ask upon arrival if the room is ready before 3 PM (CET) and we will let you know. We are open 24/7 so feel free to stop by to relax in our common areas and leave your luggage for free in our deposit until you can check in.

They are big enough for one normal wheeled suitcase (trolley) the ones that enter in the airplane cabin.

In cm: L88 x W 65 x H 23 Cm
In inches: L35” x W26” x H9”

With the “Stay for Free” program, you can stay with us for free. In exchange, we ask you for some of your special skills!

Please send us some material about your performance/skills to events@yellowsquare.it at least 30 days in advance, in order for us to review it 🙂

If you booked a private room you will definitely all be in the same room.
Example: 4 friends who book a quadruple room.

If you booked beds in a dorm we cannot guarantee that you will be in the same dorm room.
Example: 4 friends who booked 4 beds in a 6 mixed dorm.

We always go out of our way to keep all members of a group in the same room.

To modify or cancel a reservation at the YellowSquare simply send us an email to questions@yellowsquare.it.
Please include your reservation number along with a short description of what you’d like us to do for you and we will process your request as soon as possible.

NOTE: If you booked through Booking.com or Expedia and wish to cancel or modify your reservation you must do it on their website.

Prices may vary depending on the rate/room/dormitory type. To check availability, prices and book, please check the YellowSquare website https://yellowsquare.com/

Usually confirmation emails take about 15 minutes to be received, but if you haven’t received it after this time frame send us your full name and check-in day and we’ll check your booking for you 🙂

You can change your credit card used as a guarantee upon arrival in reception.

At the YellowSquare breakfast is included only when choosing the “breakfast included” rate.

In case you booked a rate without breakfast included, our Bar does offer many delicious breakfast choices as the basic coffee + croissant, scrambled eggs, yogurt with muesli, and many others.

Yes, of course.
Please contact us at questions@yellowsquare.it and we’ll send you an email with a secured link to make the payment.

Yes, the water in the YellowSquare rooms is drinkable.

Yes, here at the YellowSquare we have a kitchen with fridge, stoves, microwave, kettles to boil water and dining table with several seats.

Yes. We have a consistent internet speed that allows video calls and good internet navigation.

No.

Not yet.

Not yet.

Not yet.

Not yet.

Not yet.

Not yet.

Not yet.

Yes 🙂 YellowSquare Milan is in the Porta Romana district, at Via Serviliano Lattuada, 14.

Not yet.

Not yet.

Not yet.

Please, note that we only accommodate in the dorms guests between the ages of 18 and 45.

• People aged 16 and under cannot stay with us.
• Guests aged 17 must be accompanied by another guest aged 18 or older and have written permission from a parent or legal guardian and must stay in a private room.
• Guests older than 45 years old must also stay in a private room.

Yes 🙂 YellowSquare Florence is at Viale Francesco Redi, 19.

YellowSquare itself is not loud, but our bar area can become quite busy in the evening especially when we have live music, DJ set or other events.

To apply for a job at The YellowSquare, please visit this area in our website.

To apply as a volunteer for our work exchange program here at YellowSquare please visit our website https://yellowsquare.com/work-with-us/

Large groups – more than 20 people – are subject to availability.
Please email us at questions@yellowsquare.it and request a group booking. 🚌

At YellowSquare check-in begins at 3PM
and check-out is at 10AM for dorms, and at 11AM for private rooms.

The base rate allows the payment on arrival but a valid credit card is needed to secure the booking.

Free Cancellation is possible 24 hours before 00.00 (CET) of the arrival day. In case of late cancellation or no show the first night will be charged.

In order to verify the validity of the credit card a pre-authorization for the entire amount will be charged on your credit card several days prior to your arrival.

PNR is a pre-paid non-refundable rate. It means you pay online at the moment of your booking with a Credit Card.

This rate is non-refundable. No refund/modifications are allowed.

In case of No-Show by 4:00 am of the day after the arrival date, the reservation will be considered cancelled and the payment will be converted in a penalty.

The flex rate is a prepaid option that can be modified or cancelled 24 hours before 00.00 (CET) of the arrival day, via email.

In case of No-Show by 4:00 am of the day after the arrival date, the reservation will be considered cancelled and the payment will be converted in a penalty.

An ensuite room is simply a room that has a shower and toilet located within the room.

The last minute rate is only available for the same day of the arrival. No Credit Card guarantee is needed for online booking.

Reservation will be held until 9.00 pm, otherwise it will be automatically cancelled. Full payment for the stay will be taken upon arrival in either Cash or Credit Card. If a Credit Card is not available for security, a €50 deposit will be required.

Alcohol is NOT allowed in YellowSquare facilities, if caught there could be penalties.

Please be aware that in all licensed bars, it is forbidden to bring externally bought alcohol inside.

We only accept original documents (NO PHOTOCOPIES):

All passports Identification cards or Driving licence for EU and EEA residents Military IDs. *EEA Countries (All the 27 members of the European Union plus Iceland, Norway, Switzerland, Liechtenstein, Andorra, Monaco, San Marino).

We accept cash (Euro only), debit and credit cards (Visa, Mastercard, JCB, American Express) and PayPal, you can find this by clicking on the other payment options as a guarantee method, and you will be redirected to PayPal when clicking “Create Booking”.

The kitchen has a restricted access, opening early morning around 7:30 am after the cleaners have sanitized everything, up until 11pm for you to get creative and become a chef.

• Reservations made with a BASE/FLEX rate can be modified or cancelled until 24 hours before midnight of the arrival day, via email. You can send your request to questions@yellowsquare.it before the policy expires.

• We DO NOT accept cancellations via phone nor WhatsApp.

• Reservations with the ECONOMY NON-REFUNDABLE rate, can be cancelled, but the payment will be converted into a penalty.

• If you’ve booked through an OTA (Booking.com, Expedia, HostelWorld…) you have to cancel your reservation on their website, depending on their conditions/policies.

The 4 mix ensuite dorm is a bed in a shared dorm (with other guests).
The quadruple private room includes 4 beds in the same room. If you want to be sure to be all together in the same room, we suggest to book the Quadruple private room.

At the YellowSquare we are here to make your stay as comfortable as possible, for this reason our reception is open 24 hours a day 7 days a week.

We’re always open 🙂

We only speak Klingon. Just kidding! 😆

The YellowSquare staff members speak English and Italian. A few staff members speak Spanish, Portuguese and French.

The rates are the different options between which you can choose when making a reservation.
They are:
BASE RATE 100% REFUNDABLE,
ECONOMY NON-REFUNDABLE RATE (Prepaid non refundable),
FLEX RATE 100% REFUNDABLE,
LAST MINUTE RATE.